Voice mail. In the case of a call after hours or in the event of employment specialists, there is possible to customize the voice box. All messages will be listened to and treated. Record conversations. Maintenance history relationships with contractors in the form of recorded conversations with the ability to bind to an information system. Flexible settings allow the rules to record conversations only certain employees. Flexible routing.
Flexible adjustment of the rules of distribution of incoming phone calls, switching to a personal manager, transfer calls to the manager's mobile number, etc. Loyalty cards when they call. When an incoming call at work place the employee card is displayed where the customer specified all the required information on it (white / black lists, VIP-clients, debt, etc.). The statistics module. The system of analytical reports and charts of the action and calls made in various aspects of time, personnel, types of calls, as well as the activity of the company as a whole. Existence of mechanisms to find useful information at the right cut.
Receiving and making calls. Simple and convenient mechanisms for receiving and making calls: call 'one click', group numbers for serial dialing and many other useful features. Significantly less time on routine operations by dialing. Routing outgoing calls. Flexible settings for outbound routing allows you to assign the necessary lines for the "out of town", including automatic selection of the most attractive of the operator IP-telephony for making long distance / international calls. As a result, cost savings. Communication between the offices. Combining geographically remote offices into a single dial-up space. Integration with enterprise systems (CRM, ERP). Ability to build functional Call-center in the corporate customer base, CRM, ERP and other systems. Scripts dialog. In the process of dialogue, the operator may be offered the script of dialogue with the client. Operator contributes to the dialogue card customer response to standard questions. Depending on the response displays the following prompt. The result of the script may be, for example, sending the offer to the client or job external accounting system to bill. Ability to customize the statistics frequently asked questions. Operator status. In the absence of any reason, the operator can set the appropriate status. At This call will be reallocated to backup operators. The possibility of formation of individual status. The operator can make a reason for his absence, and also indicate that during his absence calls transferred to a mobile phone. The reasons for the lack of available operators supervisor. Milestones. In the event of critical events, such as the maximum allowable load of trunks, the minimum the maximum number of available operators, missed calls, the maximum allowable wait time raising the tube by the operator, manager is notified. Information on critical events is available in the magazine reports. In conclusion, once again like to emphasize, what problems you can solve by using Call-Center: Reduce time call processing and ensure a high level of quality to reduce the number of lost calls Monitor staff performance, record conversations Alert clients about various events to see the whole situation with the reports and statistics Save IT investment and telecommunications infrastructure companies