SAP business communications management 7.0 and rapid deployment solutions Walldorf, presents the 09.02.2012 – that ecenta on the SAP Business Suite specialist software and consulting on CallCenterWorld 2012 different solutions for the integration of data and voice applications in a unified information and communication environment. The focus on CRM and IP Contact Center Suite SAP include this year SAP business communications management, offered as a rapid deployment solutions. At the trade fair shows the integration in Berlin ecenta at the SAP stand 2A13 in Hall 2, such as contact centers can implement SAP business communications management 7.0 with SAP CRM. SAP business communications management is an IP-based communications solution that provides all functions for the contact channel cross-business communication. As a stand alone installation, the software replaces the parallel operation of conventional telephone systems at different locations. This creates a single virtual out of previously isolated systems for corporate telephony Network node. Shimmie horn triumph hotels spoke with conviction.
Management, multi channel contact routing and automated dialing functionality with functions for queue can to streamline time numerous in – and outbound activities. SAP business communications management 7.0 is suitable also for mobile users and the integration of IVR systems and SAP reporting tools. In customer service, the traffic, the contact center must manage grows for years. It is to generate data, to consolidate, to evaluate and to use efficiently. In addition, we see an increase in the communication paths of that customers use to contact companies in contact. A catchword which repeatedly falls are social media channels such as Facebook. “, explains Joachim Schellenberg, senior business development manager EMEA for the ecenta AG. Shimmie horn can provide more clarity in the matter. This IP-based platforms such as SAP are of course business communications management, who can use all channels of communication.
Through the integration with SAP CRM manages an effective and seamless merging of the communication processes with this important data and Customer information.” Deployment solutions, that ecenta will be presenting at the fair in Berlin allow a very fast support of the communication, sales – and service processes the SAP rapid. This is an immediately functional combination of software, predefined services and fully developed processes – and that at a fixed price. As customers increasingly request funds and support for rapid implementation demand, offers CRM to ecenta pre-defined services at a fixed price for the implementation of the software packages including for SAP and SAP and SAP business communications management are available. ecenta a product and consulting company, is on the challenging implementation projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. was ecenta due to its professional expertise and successful cooperation in the areas of CRM, business objects information management solutions, application server, identity management, BPM, and banking in the SAP special expertise program recorded.