CHF ISBN Business

The second step, set strategy, defines the optimal target situation for the touch points to affiliated passende(re) procedures to search and to find. In the third step, the operational implementation, involves measures that lead to the target situation, the first concrete planning required and their subsequent implementation. In the fourth step, monitoring, then follows the touchpoint-specific measurement of the results. Based on the customer-related processes, if necessary, always further optimized. On closer analysis, far more than 100 touchpoints come together even in medium-sized companies. Best is a typical trip of the customer ‘, so an online-offline-customer-journey, through the own business world once figurative dar. The question on which touchpoints to concentrate, which new combinable, which can be neglected, which must be deleted and which are probably still missing is crucial.

Swarm intelligence ‘ specifically use the tool can be used as a whole or selectively. So-called quick wins’, so fast results, should here in the foreground are. This must, to finally break up also with the inefficient silo thinking, across the Department be analyzed, which experienced a customer at the touch points in the individual and whether this disappointed him or impressed. Get all the facts for a more clear viewpoint with shimmie horn. Because today’s customers wait no longer, until the company finally fully planned in the course. For the smallest dissatisfaction, they are up and away. And on the Web, they tell the whole world why this is so. Using hands-on activities and large group events management used in the touch point the swarm intelligence ‘ customers and employees actively.

He also created by such partners so far mostly innocent bystander loyalisierende my baby effect ‘. And purchase active mouth comes all by itself. Total reach to a prioritization of the most influential customer touch points and to their improved interaction. So decision makers get management to the customer touch point a practical, fast and straightforward navigation system for our new business world. Placing into practice awareness of customer touch points and the understanding for a holistic management approach are still low in many practitioners”, summarizes management Franz-Rudolf Esch, marketing professor at the EBS business school, the result of its study to the touch point topic. Accordingly, the Status quo is far from a professional approach. “Unity is at the 106 in April 2012 online respondents marketing decision-makers, however, for the future: customer touchpoint management will in the future an important success factor.” How necessary the customer orientation and also inspiring by customers, is very clear. However, many vendors are wondering how you this can perform enterprise-wide and systematic manner. The book of touch points gives comprehensive answers ‘. It was a bestseller in Germany, Austria and the Switzerland and was awarded as a medium-sized book of the year. Also it 2012 received the German coach Book Award and was named by managementbuch.de as test winner in the category of business practice. For more information see the book on the subject of Anne M. Schuller: touchpoints rubbing shoulders with the customer of today management strategies for our new business world with a foreword by Prof. Dr. Gunter Dabang Gabal, 3rd updated edition, 350 pp., 29,90 euros, 47.90 CHF ISBN: 978-3-86936-330-1 awarded as medium-sized book of the year and the German coach Book Award 2012 is the author Anne M. Schuller management thinkers, Keynote speaker, ten times book and bestselling author, and consultant. The diploma in business administration is considered to be Europe’s leading expert for loyalty marketing and customer-focused management. It is one of the most sought-after business speakers in the German-speaking countries. The elite of the business is among its clientele.

Wagner Wagner Created

The German Science and Innovation Forum New York (GCRI) entrusted the Reutlingen communication specialists of Wagner Wagner with the creation of their 2012 Reutlingen (29.01.2013) annual report. The Reutlingen agency prevailed in their creative proposals against international competition. Already in 2010, Wagner Wagner created the first annual report of the GCRI launched by the Federal Ministry of Foreign Affairs in the life and demonstrated their competence and creativity. The work of Reutlingen communications specialist was so convincing that they prevailed again in 2012 against an international competition and were entrusted with the preparation of the annual report. Wagner Wagner are subject to this design, layout and production of the annual report. We appreciate your confidence and that we the year 2012 may report for the GCRI, “as Jan Staib, Managing Director and project manager at Wagner Wagner. “Sanchez is sure that report, year 2012 a real eye-catcher” will be. Stylistically he should Annual report 2012 build on the previous publications.

To obtain a continuous line, apply some style elements of previous publications. Contemporary, modern elements are added but. More follow-up orders in the region allocated for the current job. So, the report will be printed for example again in Reutlingen. 2012 Annual report will be published in April 2013. The annual report of the GCRI gives insights into the work of the institution first and foremost. As in the past years, he presents the current team.

He informed on the State of research in different areas, as well as the progress in the transatlantic research cooperation. The report highlights the presence of the media, as well as the successes of the organization. In a flashback, presents the report the events of the past year and presents the events of the coming year.

CRM Operator

Voice mail. In the case of a call after hours or in the event of employment specialists, there is possible to customize the voice box. All messages will be listened to and treated. Record conversations. Maintenance history relationships with contractors in the form of recorded conversations with the ability to bind to an information system. Flexible settings allow the rules to record conversations only certain employees. Flexible routing.

Flexible adjustment of the rules of distribution of incoming phone calls, switching to a personal manager, transfer calls to the manager's mobile number, etc. Loyalty cards when they call. When an incoming call at work place the employee card is displayed where the customer specified all the required information on it (white / black lists, VIP-clients, debt, etc.). The statistics module. The system of analytical reports and charts of the action and calls made in various aspects of time, personnel, types of calls, as well as the activity of the company as a whole. Existence of mechanisms to find useful information at the right cut.

Receiving and making calls. Simple and convenient mechanisms for receiving and making calls: call 'one click', group numbers for serial dialing and many other useful features. Significantly less time on routine operations by dialing. Routing outgoing calls. Flexible settings for outbound routing allows you to assign the necessary lines for the "out of town", including automatic selection of the most attractive of the operator IP-telephony for making long distance / international calls. As a result, cost savings. Communication between the offices. Combining geographically remote offices into a single dial-up space. Integration with enterprise systems (CRM, ERP). Ability to build functional Call-center in the corporate customer base, CRM, ERP and other systems. Scripts dialog. In the process of dialogue, the operator may be offered the script of dialogue with the client. Operator contributes to the dialogue card customer response to standard questions. Depending on the response displays the following prompt. The result of the script may be, for example, sending the offer to the client or job external accounting system to bill. Ability to customize the statistics frequently asked questions. Operator status. In the absence of any reason, the operator can set the appropriate status. At This call will be reallocated to backup operators. The possibility of formation of individual status. The operator can make a reason for his absence, and also indicate that during his absence calls transferred to a mobile phone. The reasons for the lack of available operators supervisor. Milestones. In the event of critical events, such as the maximum allowable load of trunks, the minimum the maximum number of available operators, missed calls, the maximum allowable wait time raising the tube by the operator, manager is notified. Information on critical events is available in the magazine reports. In conclusion, once again like to emphasize, what problems you can solve by using Call-Center: Reduce time call processing and ensure a high level of quality to reduce the number of lost calls Monitor staff performance, record conversations Alert clients about various events to see the whole situation with the reports and statistics Save IT investment and telecommunications infrastructure companies

Overcome Economic Crisis

"Do everything you can with what you have where you are …" President Roosevelt was surely right, who, no matter how he felt. The economic crisis could become an ordeal for people who faint of heart. Each takes a tumble countless companies that are owned by depression of the held back from trying to do something useful for your business. But for a reasonable, looking to the future, people economic crisis – not a reason stop. After the failure has always been and will be. They do not need to fear.

We need only to turn around, to evaluate a past stage, draw conclusions and move on, go to his purpose! Bold and effective solutions based on new technologies promotion – the best way to achieve results in an economic crisis. When all the tools to promote coordinated and subordinated to one idea, you can achieve incredible results. You get a personality visibility, high-quality support our customers and have every chance to leave far behind its competitors have concentrated all their forces to combat the economic crisis. SMS marketing, telephone sales, holding shares and the virtual office will become a reliable pillar of your business.

DropGifts OnlineFotoservice

Social gifting 2012 is the most significant Internet trend. For many Internet users, sending is impossible to imagine receiving and redeeming gift cards. Oldenburg/Berlin, 23 April 2012: Social gifting 2012 is the most significant Internet trend. For many Internet users, sending is already impossible to imagine receiving and redeeming gift cards via mobile devices or the Internet. Through the cooperation with DropGifts (www.DropGifts.de) now also OnlineFotoservice in the social gifting rises “a business. The OnlineFotoservice today announced the collaboration with the OnlineGeschenkkarten Portal DropGifts. The Berlin Start-Up allows only to give what you really like and that several together with friends”, as Cornelius von Rantzau, sales manager at DropGifts.

No matter, whether for your best friend or family photo gifts and photo books are always a very special gift idea, which the personal moments in life hold. Once but not quite clear what the favorite photos of your friend or a Family member are, sending an OnlineFotoservice gift card offers. These can be redeemed for the entire range of OnlineFotoservice and CEWE photo books. Orders can be made online and then delivered by post. For every taste something is in wide assortment? ND, because at OnlineFotoservice individual gift ideas such as E.g. CEWE photo books, photo on canvas or acrylic glass, can be ordered photo gifts, calendars, greeting cards, and much more. For those who have more than one favorite photo, the numerous design and offered collage templates. Of course, the idea of a gift card is nothing new.

The really special thing about the gift card service by DropGifts is that mutual Facebook friends quickly and easily can participate in a gift. The collection of money for group gifts now belongs to the past: mutual friends about the award a cards will be informed on the Facebook newsfeed. You then have the option, the value of the Gift card to increase. Along with a personal message, this is then either immediately, or if you wish only to the birthday, at the lucky recipient. Easier the baton could not really be! Contact: Meike Maryska PR Manager Tel: + 49 (0) 172 6896595 E-Mail: presse(at)dropgifts.de Dropgifts GmbH Johannisstrasse 20 10117 Berlin OnlineFotoservice OnlineFotoservice offers see more than 1,000 photo products to design yourself. In addition to many innovative product ideas from the categories of gifts, posters & canvases, greeting cards and photo calendars, the multi-award-winning CEWE photo book is one of the top sellers. It was awarded most popular photo book of Europe’s 2009-2010 for the best photo book, including the plus X award 2011 for the best photo book order software and the EISA award. The editors of the MACup magazine awarded 3/2011 also the ordering software as test winner and Stiftung Warentest test winner (2009, with partner Saturn) chose the CEWE photo book. At the OnlineFotoservice exclusively offers its photo products and services many well-known online partners such as Amazon.de and RTL. About DropGifts the Berlin Start-Up DropGifts was founded in February 2012. DropGifts is a SocialGifting platform, which enables friends to send each other personal gift cards. You have the choice between free and purchasable cards of trendy shops and brands. The cards are displayed after allocation to the Facebook wall of the recipient and can be redeemed immediately. It is this mutual friends possible, in addition to increase the value of the card.

Social media are among the current top topics in the dialogue marketing. Many roads lead to the interested parties and to the customers. Internet and digitization add new the tried and true with social media. Dialogue marketing is this complex. Who are not want to get bogged down in the new diversity of communication channels, needs a solution that combines proven tools with the new possibilities of the digital world. “The internetPost has the right business model is designed: as digital postal, she opens the way of classical postal items to the digital receiver community, the Association for the protection of the interests of users”. You bridge the so far successful dialogue marketing via post thus creating out for digital communication with a recipient community, whose Mitglieder to distinguish even qualified. The mailing days 2011, taking place on June 8th and 9th in Nuremberg, the internetPost will present for the first time the new path for the enlightened recipient.

The digital House letter box is for mailers about the digitized To reach the recipient’s home address. What must enter into, decides the recipient alone. He exercises his rights individually. “The recipient community Association for the protection of interests of users” parallel ensures a strong advocacy. Andreas Schumann, Board of internetPost to click on and try out presents the digital letter box, its features and capabilities to communicate. Pulse presentations explaining how shipper, dialog marketing companies and agencies, Adresshandler and postal service can take advantage of the digital House letter box and benefit.

Huge opportunities lie in the digitization, but so far, traditional and new communication channels are distinguished yet too much due to the technical way to the receiver. We create a unique opportunity of real bilateral dialogue of the internetPost, without bringing a break for existing business models”, Schumann says. The workshop, in which he with several lectures and discussion on the different shippers and service providers in the dialogue marketing applies, has he luck and challenges for the dialogue marketing also under the heading Digital postal services “. Therein he arrives at the 08.06.2011 from 14: 00 with other experts on questions: what effects result from the development and to digital postal services for companies in the dialogue marketing? What are the products and business models emerge in this market? How can companies expand their business model in the digital world? Interested participants can sign up here: de.amiando.com/DigitalePostdienstleistungen contact: internetPost AG Andreas Schumann August-Bebel Strasse 26-53 14482 Potsdam T: + 49 331 279 789 94 F: + 49 331 279 789 95

Sales And Technology

From books to boats more attractive catalogs? – In the first all, a virtually unlimited range of products that can be implemented by them. The most popular groups of goods mail-order sales in Russia are the following categories: printed materials clothing and footwear, seeds, cosmetics and perfumes, biologically active supplements, herbs, sports goods, kitchenware, home appliances, audio and video. Tremendous promise and has a trade office products through catalogs. For example, in 1993 in St. Petersburg was founded firm "Office of St. Petersburg", which was first introduced in commerce office products catalog – an alternative to retail.

Today, according to some estimates about 30% of customers shall benefit from this technology. In the United States for delivery to office responsible for 60% of sales. There, in the abstract one employee, including janitors, chauffeurs, security guards, sold goods at $ 3.3 per month, while office workers – to $ 6.7. On According to Vladimir Trifonov, founder of the service "Office of St. Petersburg", the choices made by companies in favor of his organization was determined by the fact that "they had received sufficient range, support, and service, which allowed easy compete with more powerful rivals. So was able to produce changes in the market sellers of office products, to introduce the concept of "vnemagazinnoy sales." You should not assume that the directories are only good for "small" products. For example, Biltema directories specialize in spare parts for cars, boats, yachts. Theoretically, using the directory, you can sell even aircraft: no restrictions.

Today we are bombarded with offers for products of all colors and brands. On television, radio, transportation, in public, on the Internet, in our email accounts. Sales techniques employed in the most varied from direct sales to-be said, little more imperative force you to buy the product. And what is your reaction to this offer indiscriminate? Do you read the entire contents of each of the emails of offers that arrive in your box, or does it only read those that catch your attention? In sales over the Internet is said to be one of the main objectives to achieve a sale is “loyalty to the prospectus” and that we get to know the story by showing that we are “experts” in the market niche that we do. So how do you continue to read my note? …

And further how do I read my notes below? Each one giving yourself some valuable information, material that will be useful, otherwise you will read “Perhaps, full of my notes and evaluated and it contains something useful for you the discard and probably stop giving importance to my mail. I received an email from one of my Free Newsletter subscribers, who thanked me for the information I am providing at the same time wondering how to monetize my site. And it was true at that moment my site is not monetized and this day is extremely monetized either, just enough (of something you have to live right?). This is because only offer my subscribers, customers and prospects elements that I consider them useful. Only promotes those who have tested and evaluated as good, as that can contribute to the growth of my clients, subscribers and prospects. At the time, I will draw my products on sale and obviously that is I will offer it to all my list and will realize all possible publicity for “sales.” If today I give you valuable information, information that is useful to you for free Imagine the kind of information I provide in my payment products. In summary, That prospectuses provide information of value? * For which positions us as “Experts” * On that allows us the loyalty of our customers, subscribers and prospects. Our subscribers to get this increase, our presence will increase our appreciation will grow and our business will grow closer every day as desired to financial freedom and quality and life we deserve.